When you cancel a booking and are entitled to a refund then we initiate the refund right away. The process takes between 2-4 weeks until the whole amount is reflected in your account or your credit card statement, depending on the billing cycle of your credit card and processing time of the bank.
The refund amount depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees.
In case a reservation that you made is not confirmed, we will not charge your credit card and refund the whole token amount. This process will still take a maximum of 2-4 weeks for the amount to reflect in your accounts.